I am already using nTop, why was I sent an email to create an account?


Some users may receive an unexpected "Your nTop Account Setup" message from no-reply@ntop.com. The licensing system sent this automated message with instructions for creating an account and setting up a password.  However, these users may already have an active account.

Applies to:

  • nTop
  • Cloud Licensing
  • Local Licensing


Upgrading a trial account to a customer or student license, extending to the subscription date, or system changes to the user's account by the Organization Administrator or nTop Support may trigger these messages.


If your account is working normally, you may disregard the message. If you experience any issues, contact support for assistance.

More on this topic:


 licensing account email trial issue 
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