Issue:

When attempting to assign a license to an end-user, the Org Admin is encountering the error message "The following action cannot be performed, please contact support."

Applies to:

• Organization Administration Licensing

Cause:

The most likely cause is that the end-user previously acquired an account and the associated email is linked to a separate organization. End-users may only be part of a single organization.

Solution:

One of our agents can reassign the end-user to your organization. Contact nTop support to request this change.

More on this topic:

• nTop Organization Administration Licensing Guide
• How to Add a License using Org Admin Licensing
• I am an Org. Admin and cannot log in to nTop Platform.