Issue:

I got my Welcome Email, but when I click on the link to create my account it says "This site can't be reached".

Applies to:

• Chrome

Cause:

Something is blocking the link from working correctly.

Solution:

• Go through the troubleshooting options mentioned in the error.
  • Check your internet connection.
  • Check your Firewall settings.
  • Run the Windows Network Diagnostics.
• Try using another Internet Browser.
• Go to app.ntop.com and select 'Forgot Password' to create another email that will allow you to set up your account.

More on this topic:

• License setup email is blocked or missing.
• Does the software require internet access?
• When do nTop licenses start?