Unable to unassign a license with Org Admin

Issue:

I'm unable to unassign a license as the Org. Admin. The area to toggle the license is greyed out and says "No valid licenses available".

Applies to:

  • Organizational Administrators

Cause:

This appears to be a bug in the licensing system.

Solution:

Our engineers are working on fixing this situation. If you encounter it, send in a ticket to the Product Support team and they will help you with assigning or unassigning licenses.

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Keywords:

 error license out administrator issue org admin organizational unavailable grey toggle assign 
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