Unable to unassign a license with Org Admin


I'm unable to unassign a license as the Org. Admin. The area to toggle the license is greyed out and says "No valid licenses available".

Applies to:

  • Organizational Administrators


The most likely cause is that the user already exists in our system under a different organization.


If you encounter it, please submit a ticket to the Product Support team and they will be happy to assist you.

More on this topic:


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