Issue:

I'm unable to unassign a license as the Org. Admin. The area to toggle the license is greyed out and says "No valid licenses available".

Applies to:

• Organizational Administrators

Cause:

This appears to be a bug in the licensing system.

Solution:

Our engineers are working on fixing this situation. If you encounter it, send in a ticket to the Product Support team and they will help you with assigning or unassigning licenses.

More on this topic:

• How to add a license using Org Admin Licensing
• nTop Organization Administration Licensing Guide
• As an Org Admin, I cannot add a user to my organization?