Issue:

After installing, changing passwords, or logging out, a sign-in prompt will display when starting the software. Some users may encounter the message:

Unable to connect to nTop's license server. Please contact your IT department and have them review the Licensing Quick Start Guide above.

Applies to:

• nTop
• Cloud Licensing

Cause:

There are a few reasons the login screen may display this error message.

• Security settings are blocking the software from contacting our database.
• An unstable internet connection is preventing the software from communicating with us.

Solution:

The user's organization may need to allowlist nTop servers or adjust security settings. Please review the following articles for assistance:

• nTop Licensing Guide
• nTop Cloud Licensing Access Guide
• nTop Cloud Licensing Proxy Settings Guide

If the issue persists, we may need to connect with your IT department to fix the problem.

More on this topic:

• I Can't log in: Incorrect Email Address or Password
• Does the software require internet access?
• How to install the application on a computer without internet access