I can't Login; Incorrect Email Address or Password

Issue:

I can't log in to nTop. I get the error: Incorrect email address or password but I am inputting the correct email and password. 

Applies to:

  • ntop.com
  • app.ntop.com

Cause:

Certain web extensions can cause this. 

Solution:

If you are having trouble logging in to app.ntop.com, and keep receiving the error "Password or email incorrect", web extensions may be blocking you from logging in. 

To fix this, turn off your web extensions and try logging in. If this doesn't help, try using a different web browser to see if you get a different result. 

If you are having trouble logging in to the Welcome Dashboard, ensure that:

  1. Your Password is spelled correctly
  2. There are no trailing spaces behind your email address

More on this topic:

Keywords:

 error login app web extension trouble help 
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